Refunds and support
Support is handled personally. Refunds are reviewed fairly based on product state, license usage, delivery status, and the issue reported.
Support first
If a product or license isn’t working, send a support request with the product name, email address, reference, and a description of what happened. I’ll try to resolve the issue before reviewing it as a refund request.
Refund posture
I review direct digital-product refunds individually and fairly. Purchases made through Apple follow Apple's refund process and eligibility decisions; request those through Apple from the iPhone purchase controls. Refunded AI Unit packs revoke only the units still unspent from that purchase and never create a negative balance.
Custom project work
Custom project work follows the agreed scope. Deposits, milestones, and cancellations should be handled in the written project agreement when one exists.
Need product support?
Choose product support as the inquiry type and include the relevant product or order reference.